November 2, 2007
Williamsburg Inn concierge receives Les Clefs d'Or
Joni Stevens, head concierge at the Williamsburg Inn, has received the prestigious Clefs d’Or from Les Clefs d’Or USA, the only national association of professional hotel concierges in the United States. Stevens is one of 50 concierges inducted into the organization this year and one of only four concierges in Virginia to receive the honor held by 450 members of the profession across the United States. Les Clefs d’Or literally means “keys of gold,” and members wear the crossed gold keys on the lapels of their uniforms to signify the symbol of guaranteed quality service.
Qualifying for the award is an arduous process, including the completion of a comprehensive written examination which tests knowledge of everything from the zip code for Aiea, Hawaii, to the name of the tallest hotel in America and includes problem solving and general knowledge of wines, menus, airlines, florists, suggestions for surprises and how to remember the names of guests. Letters of sponsorship from current members, the recommendation from the manager of the Inn and on-the-job observation by two members in good standing were also required before her application was reviewed by the board of directors of the organization.
A native of Cooperstown, N.Y., Stevens first experienced Colonial Williamsburg as a high school student and fell in love with the beauty and ambiance of the venerable Williamsburg Inn. After spending 25 years working on the White House staff in positions ranging from Mrs. Nixon’s assistant to military liaison, she joined the staff at the Inn – 32 years to the week since that high school visit.
“I have worked with Joni since she arrived at the Inn 10 years ago,” said Richard Tate, executive assistant manager of the Inn and director of special events for the Foundation. “She has a natural ability to connect with our guests that is remarkable. She thoroughly enjoys what she does, and her delight in helping others is obvious in her demeanor.”
“It’s an honor for the Inn to have Joni receive this prestigious award from Les Clefs d’Or USA,” said Phillip Cunningham, Inn general manager. “Joni is one of those people who make my job easier. She and her staff are so focused on providing service; I know our guests are in good hands when they need a problem solved, no matter how large or small.”
The Resort Collection of Colonial Williamsburg, which includes the Golden Horseshoe Golf Club, provides guests a choice of more than 1,000 guest rooms among five distinctive hotel properties surrounding Colonial Williamsburg’s renowned Historic Area, and amenities such as a newly opened 20,000-square-foot spa. The Resort Collection is owned by The Colonial Williamsburg Foundation, the private, not-for-profit educational institution that preserves and operates the restored 18th-century Revolutionary capital of Virginia. Purchase of Colonial Williamsburg resort services and products supports the Foundation’s preservation, research, and educational programs.
More information about Colonial Williamsburg is available online at www.ColonialWilliamsburg.com or by calling toll-free 1-800-HISTORY (447-8679). Williamsburg, Va., is located within an hour’s drive of Richmond or Norfolk, 150 miles south of Washington, D.C., just off Interstate 64.