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Ticket Redemption

We encourage you to take advantage of touchless ticketing. Here’s how to purchase and redeem your tickets 100% digitally. Limited on-site ticketing redemption is also available. See below for more information.

Online

Single-day Tickets, Multiday Tickets, Event Tickets (including Evening Programs) and Annual Passes can be redeemed digitally with a Colonial Williamsburg account.* If you have already created an account, login at colonialwilliamsburg.org or in the Colonial Williamsburg Explorer App to access your order history and redeem tickets. If you have not yet created an account, but wish to redeem your tickets digitally, create one using the same email address you used to purchase the tickets, and they will be added to your account.

You can redeem tickets digitally on the date that you selected when purchasing them.† If your order is eligible for digital redemption a “Redeem Tickets” button will display in the order history section of your online account on the date of your visit. Once you've redeemed your tickets, you can access them under “My Tickets.”

Whether you redeem your tickets online or on-site, please be prepared to display your ticket at all entry points. This includes all trades, sites and the Art Museums of Colonial Williamsburg.

*If your order contains a ticket type that cannot be redeemed digitally (such as a Bounce ticket), you will not be able to redeem any part of your order digitally. See below for on-site ticket redemption information.

†If the date you selected when purchasing tickets is not the day you plan to visit, you will need to visit one of our on-site ticketing locations.

Click Here To Redeem Your Digital Tickets

On-Site

Tickets can be redeemed on-site at the Visitor Center, the Lumber House Ticket Office, and the Art Museums of Colonial Williamsburg. Ticketing agents can also answer any questions that you might have. Agents are available by phone at 888-965-7254 Monday through Friday, 8:30 am to 5:30 pm. View Ticketing locations on the map.

Whether you redeem your tickets online or on-site, please be prepared to display your ticket at all entry points. This includes all trades, sites and the Art Museums of Colonial Williamsburg.